We all have them don’t we. Every time we go somewhere, every time we do something, every time we visit a website we are urged to share our opinion. Tight companies offer us nothing in return, others offer us a 1 in a million chance to win £10 or something similar. Those lucky enough to come on my guided tours are spared all this and I only ask if they had a good time.
Recently I went to a Pizza Hut restaurant. I’ve been going to the same one for about 20 years. I know pretty much everything about the place, I’m friends with some of the staff and even worked there for a few months when between other more permanent jobs.
Today I was asked to complete a survey on my recent meal there. Fair enough, it gave me a chance to win £1,000, a definitive 2 for 1 meal deal within a month and to hopefully put a good word in for our favourite waitress who always goes the extra mile for us whenever we dine there.
I’m used to being asked inane questions, I’ve worked at places where inane policies seemed to be the main goal in life rather than being good at the job. However, one question seemed typical of those drawn up by people who have no experience of real life and that is “Was your experience enhanced when the food arrived at your table?”
Really? What sort of question is that? Is my experience of the bus stop improved when the bus arrives? Does my experience of the cinema go up when the film starts? Do I enjoy summer more when the snow goes and we get sunshine? What sort of question is that? Your food arriving at the table isn’t an improvement in the experience, it is the primary point of eating out.
Lots of things can make my experience of a restaurant bad. Noisy children, snooty waiters, staff who always seem to look the other way when you want something, toilets that are dirty, too much background noise but not the food. Well usually not the food. Once I did end up eating in a vegan tofu restaurant in London. There were mitigating circumstances in that the other restaurants didn’t accept cards or were closed. We were partially lost and running low on time and oh yes, I didn’t want to eat there in the first place. The restaurant looked deserted. The sole member of staff lonely and rather forlorn and one of our group was really keen to give them our business.
How bad could vegan tofu food be if like me you’re not a vegan and never had tofu. It can’t be that bad as so many people talk about tofu and in my ignorance I thought they were all talking about it in a good way.
What a mistake and never one to be repeated. My first mouthful I discovered that strange taste and texture of tofu. I hated it but had to at least eat the small amount that was on my plate. It was probably the only buffet where I didn’t eat a full plate full let alone go back for more.
The one enthusiastic tofu diner in our party said it was “okay”, the other two including myself were disappointed, more so when we found a nice looking restaurant round the corner. I had that taste of tofu in my mouth from the Saturday night until around Thursday. It was awful and scarred me for life and I thought I’d put it behind me until this Pizza survey.
So yes Pizza Hut, my experience was enhanced when the food arrived in the same sort of way my experience of the toilet is when the flush works and yes I will go there again despite the survey however one thing in the vegan tofu restaurants favour is that it didn’t ask for my opinion in a survey. They asked for it when we had the food and we all lied and said we loved it. Everyone else who went there must have loved it too as it closed soon afterwards.
This could all turn into a great game. Let me have your similar tales of how your experience was enhanced by having the expect happen? My experience of the XX was enhanced then the XX happened 🙂
Don’t forget to check out my new book ‘The Promise, the first book in the Timeless Trilogy that will be released this summer. You can read more about it here or be even more daring and visit my Amazon.com and Amazon.co.uk stores and maybe make a purchase!