Terms and Conditions

  1. A deposit of 25% is required when a booking is made.
  2. The balance must be paid no later than 30 days before the date of the tour, or the booking may not be held open. If you pay by PayPal, we will send a PayPal e-mail request to you on the appropriate dates.
  3. Any Cancellation made by the customer made less than 30 days before the tour, will not have the deposit refunded. Any Cancellation made by the customer after 14 days before the tour will result in no refund being made though we will make every effort to re-schedule with you. All cancellations must be confirmed in writing.
  4. It is the customers responsibility to be at the agreed pick-up point at the agreed time and we cannot be held responsible for any loss or expense suffered if not. We reserve the right to refuse a booking or terminate a client’s tour in the event of unreasonable conduct. If you are prevented from travelling or continuing your tour by such termination, our responsibility for your tour ceases. Cancellation charges will apply.
  5. We strongly recommend that you take out appropriate holiday insurance to cover your costs should illness, injury, or other unforeseen circumstances cause you or other members of your party to cancel or curtail your booked tours.
  6. All tours are based on the suggested itineraries shown on the website or tailored to meet your requirements. We reserve the right to make changes to routes should it be necessary. Should Ye Olde England Tours be unable to meet their obligation to you after a tour has been booked, the following options will be available:
    a) alternative dates for your tour(s),
    b) alternative tour(s)
    c) cancel your booking with a full refund.
    No other claims for compensation will be considered.
  7. We have NO liability for loss, damage, delay, inconvenience or direct or consequential loss however caused. We are NOT responsible for any personal injury or losses you may suffer while travelling or visiting any place of interest with Ye Olde England Tours or activity not directly provided by Ye Olde English Tours.
  8. We will do our best to satisfy any special requests you may have for items to be included in a booked tour.
  9. We will make changes to your itinerary before or during your tour at the sole discretion of the driver/guide.
  10. We can provide suggestions for your Hotel/accommodation. You will be responsible for all bookings and accommodation payments or we can make the bookings on your behalf for a 5% charge.

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